Below are New Horizons United Kingdom Terms and Conditions & Cancellation and Refund Policies.
If you have any questions, please do not hesitate to contact us.
Cancellation Policies for New Horizons of United Kingdom
A. CLUB MEMBERSHIP
For all cancellations and reschedule requests, students must notify New Horizons more than fifteen (15) business days prior to the date of the scheduled class (fax or e-mail will be accepted). Club Members who do not cancel their scheduled class as outlined above will be charged a £35.00 cancellation fee per class cancelled.
The cancellation fee of £35.00 must be paid before taking any other classes. Students who no-show for a scheduled class, will also be charged the cancellation fee of £35.00 and will be required to pay before taking any other classes. If you are certain that you will not be able to attend a scheduled class, we ask that you reschedule as soon as possible to avoid any cancellation fees and so that we may accommodate other students that may be on standby. Cancellations may be processed by contacting New Horizons by fax or email at gb.enquiries@newhorizons.com, or by sending an email to your Account Executive.
B. Technical Course Enrollments, Business Skills Classes and Professional Development Training
For all cancellations and reschedule requests, students must notify New Horizons more than twenty (20) business days prior to the date of the scheduled class. Students who do not cancel their scheduled class as outlined above will be responsible for the full amount of invoice.
All associated courseware will be shipped upon payment and students will be allowed to re-schedule and repeat courses in accordance with New Horizons’ retake policy. Cancellations may be processed by contacting New Horizons by fax or email at
gb.enquiries@newhorizons.com, or by sending an email to your account executive.
C. PRIVATE EVENTS
If you cannot run an event for which you hold a reservation, you must notify New Horizons more than ten (10) business days prior to the date of the event. Students who do not cancel their scheduled class as outlined above will be charged a 50% charge for events cancelled ten (10) business days or less prior to the event; or you will be charged a 100% charge for events cancelled five (5) business days or less prior to the event.
Cancellations may be processed by contacting New Horizons by fax or email at
gb.enquiries@newhorizons.com, or by sending an email to your account executive.
D. APPLICATION CLASSES
For all cancellations and reschedule requests, students must notify New Horizons more than fifteen (15) business days prior to the scheduled class. Students who do not cancel their scheduled class as outlined above will be responsible for the full amount of invoice or will be charged the appropriate number of vouchers with those vouchers being voiced from the company’s voucher pool.
Cancellations may be processed by contacting New Horizons by fax or email at
gb.enquiries@newhorizons.com, or by sending an email to your account executive.
E. ONLINE ANYTIME - eLEARNING
Online Anytime order invoices must be paid before access to the elearning courses will be provided. Once payment has been provided, access will be granted within 48 hours (working days). Online Anytime eLearning is provided via the New Horizons Learning Port LMS. Once the Online Anytime content has been initiated the order cannot be cancelled and no refund can be provided in case of order cancellation.
E. ROOM HIRE
Room Hires are confirmed by signing a New Horizons Order form and client Checklist. A signed order confirms the room but orders can be cancelled with 15 working days advance notice without any charge being incurred. After the 15 day cancellation period the room will be charged at 100% of the original rate. If lunches are required these can be ordered with one days notice but should be paid for by the day of the event.
CLASS CANCELLATION POLICIES:
PRIVATE EVENTS
If you cannot run an event for which you hold a reservation, you must notify New Horizons more than ten (10) business days prior to the date of the event. Students who do not cancel their scheduled class as outlined above will be charged a 50% charge for events cancelled ten (10) business days or less prior to the event; or you will be charged a 100% charge for events cancelled five (5) business days or less prior to the event. Cancellations may be processed by contacting New Horizons by fax or email at Lauren.ramsbotham @newhorizons.com, or by sending an email to your account executive.
2. GENERAL TERMS AND POLICIES:
A. Students should arrive at New Horizons 15 minutes prior to the class to ensure proper check-in and seating.
B. If students arrive more than 15 minutes late for class, their seat may be given away. If the student anticipates being late they should call New Horizons and notify the receptionist and their seat will be held up to 30 minutes from the start of the class. If they are more than 30 minutes late, they will not be admitted into class.
C. Classes are offered on a first-come, first-serve basis. Seating is limited. We urge your employees to register for classes as soon as possible. Classes may be scheduled through your Account Executive.
D. If a class is full you may elect to be placed on “stand-by” status. You will be notified only if cancellations occur and space becomes available.
E. Approximately seven days prior to your employee’s class date they may be contacted to confirm their attendance.
F. You may retake the same level and same version of a course for a period of six months from first attending the course. This is dependent on a space available basis, and providing that New Horizons still offers the course. The student is required to provide their own courseware for their retake.
G. New Horizons reserves the right to reschedule and/or cancel classes due to low enrolment or circumstances beyond our control. The client will be notified of a class reschedule/cancellation at the earliest possible time prior to scheduled class.
H. Once a Club Membership class has been taken, the Club Membership is not refundable and non-transferable. Memberships begin on the date of purchase and are valid until the period of Club Membership expires.
I. You may take any classes in your respective Club(s) Membership. To ensure proper learning, please take them in order, i.e. for a Level 2 course, you must have completed the Level 1 course or equivalent (see our web site for course content outlines). The classes in your respective Club(s) Membership are listed in the schedule. Classes outside your Club(s) Membership may not be taken without paying for them separately or joining another club.
J. Vouchers purchased under this agreement are valid for one (1) year following the issue date. Vouchers are non-transferable and cannot be exchanged in the event the expiration date has lapsed. Vouchers may be extended beyond the expiration date for an additional fee.
K. Technical Vouchers are good for one day of regularly scheduled technical training listed on the New Horizons class schedule. Two or more vouchers must be used for multiple day classes and submitted on the first day of class. Your employee may use technical vouchers for classes such as CompTIA and Microsoft Technical. Certain Premium Course Offerings (Cisco, Security, ITIL, Project Management, VMware) may require additional vouchers to cover additional associated expense in delivering these classes. Contact your Account Executive for more information.
L. Application vouchers are good for one day of regularly scheduled applications training held at New Horizons. An additional voucher is used for two-day application classes and submitted on the first day of class. Your employee may not use application vouchers for technical classes.
M. For Private Events at a New Horizons facility, there may be additional cleanup charges assessed if rooms are left in disorder. This may be up to 25% of the cost of the rental and does not include damages to equipment or structure.
N. Student access keys for Learning Port are non-refundable once issued.
