What certifications are available for ITIL V3?
Today, ITIL V3 offers a total of 13 certifications to the IT community. Unlike version 2, ITIL V3 has made accommodations in the syllabi to deliver classes not only in the classroom but also in the virtual classroom (i.e webex) and online e-learning classroom. Listed below is a brief description of each of the programs.
ITIL Foundation Certification
The foundation-level certification program targets IT professionals looking to become a general practitioner in the practice of IT Service Management. While these practitioners have a general understanding of ITSM, they have a limited knowledge of any specific process, function or service lifecycle area. This is also the first stop for those looking to become ITSM Specialists, ITSM Practice Managers or ITSM Expert.
Foundation certification classes include: ITIL V3 Foundation and ITIL V3 Foundation Bridge.
ITIL Intermediate - Lifecycle Specialist
The lifecycle certification series targets individuals looking to specialize in one or more of the five ITIL Lifecycle Practice Areas. Historically, these roles comprise individuals who are responsible for the Planning, Design and Optimizing (improvement) areas within the IT Engineering, Application Development and Project/Program Management organizations.
In order to take the certification examination for any of these Lifecycle courses, you must hold an ITIL V3 Foundation certificate.
Lifecycle certification classes include: Service Operation (SO), Service Transition (ST), Service Design (SD), Service Strategy (SS) and Continual Service Improvement (CSI).
ITIL Intermediate - Capability Specialist
The capability certification series targets individuals looking to specialize in one or more of the four ITIL Capability Operational Practice Areas. Historically, these roles include individuals who are responsible for the Operations (service maintenance & support) areas within the IT Implementation and Operations organizations.
In order to take the certification examination for any of these Lifecycle courses, you must hold an ITIL V3 Foundation certificate.
Capability certification classes include: Operational Support & Analysis (OSA), Release, Control & Validation (RCV), Planning, Protection & Optimization (PPO), and Service Offerings & Agreements (SOA).
ITIL Managing Across the Lifecycle
The Managing Across the Lifecycle (MALC) program leads to the ITIL V3 Service Manager Expert certificate. This certification completes the Lifecycle and Capability streams by focusing on the ancillary knowledge required to implement and manage the necessary skills associated with the use of the Lifecycle practices.
Students must have accumulated 17 ITIL credits to sit for the Managing Across the Lifecycle exam.
Classes include: ITIL Managing Across the Lifecycle.
ITIL V2 to V3 Service Manager Bridge
This V3 Service manager Bridge program enables ITIL Version 2-certified Service Managers to upgrade their Service Manager certification to Version 3 Service Manager Expert. The Manager Bridge course covers the subject areas of the five V3 Lifecycle stages, and existing subject areas of V2 that have undergone significant change in V3.
This qualification bridges the gap between the ITIL V1 or V2 Service Manager Certificate in IT Service Management and the ITIL Expert certification in IT Service Management. Students must hold an ITIL V1 or V2 Service manager certificate to sit for the V2 to V3 Service Manager bridge exam.
Classes include: ITIL V2 to V3 Service Manager Bridge.
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